Teach Luo how your company works

The knowledge base is where your company’s context lives: how you work, who your customers are, what you sell and the files your team relies on. Everyone in the workspace shares it, so there’s one place to look instead of ten.

Luo uses it every time it works for you. Ask for a renewal email, a customer reply or a weekly report, and Luo starts from what your team already knows instead of a blank page.

The best part: you don’t have to write it all yourself. Luo writes it for you as you work together. When you settle a process, make a decision or learn something new about a customer in a chat, Luo saves it, so it’s there next time for everyone on the team.

What’s different about it?

Your knowledge is connected to your tools. Luo links notes to the HubSpot contacts, Slack channels and Linear issues they’re about, and whenever it works on one of them later, the right notes come along on their own.

Say there’s a brief on Acme linked to Anna’s contact in HubSpot. Weeks later, a colleague asks Luo to draft Acme’s renewal email. The brief comes along, so the draft already mentions the discount Anna was promised and copies in the right person from finance.

Knowledge that follows the record

Luo opens a record, finds the notes linked to it and uses them in its answer. Highlighted text comes from the knowledge base.

Renewal emailBug fixSupport reply

Chat with Luo

Draft a renewal email to Acme.

Opened Anna Lind in HubSpot

Found a linked note

Hi Anna, your plan renews on Nov 1. As promised, renewing annually keeps your 10% discount. I’ve copied Jonas from finance so he has everything he needs.From Acme account brief

What Luo looked at1 linked note

HubSpot contactAnna Lind

Company

Acme

Renewal

Nov 1

Plan

Team, 12 seats

Linked to this record

Acme account briefcustomers/acme/account-brief.md

Anna signs off on renewals. Loop in Jonas from finance.Promised 10% off if they renew annually.Onboarding went well. They use the inbox daily.

You can also automate work around it. When something in the knowledge base changes, like a new contract or an updated returns policy, Luo can pick it up and act: summarize it, tell the right people or update your apps.

Find what you need

Luo reads your files too. Every PDF and image you add gets a short description, so searching for “price list” finds the file even when it’s called scan_0042.pdf.

How do I get started?

Open Knowledge Base in your workspace and drag in the files you already have. Whole folders work. Then let Luo fill in the rest:

As always, we’d love to hear how you use it, so let us know!